Serene Days of Milan and Lake Como Tour

It was a wonderful trip! We could not have asked for a better honeymoon. We had time to relax and rest, but also had the flexibility to plan and book excursions and activities! Each location was so nice because we were able to easily spread out and explore other towns around it.

Zicasso's travel specialist was so great to work with and was very knowledgeable about traveling within Italy!

We had a beautiful week in Sorrento, with days in Pompeii, Capri, and the Amalfi Coast. Zicasso’s travel specialist planned the trip exactly as we discussed and we loved every minute!

The one thing that was a bit challenging was that all of our excursions were booked under my middle name, which I do not use, and we had to explain several times to the trip operators.

The hotel was lovely, our room was perfect, and the pool was excellent. Unfortunately, there was a very long ramp required to walk up and down every time we left the hotel, and even though all of the rest of the hotel was excellent, we would have preferred a little less of a distance from the lobby to the street. These items were not at all a big deal, but we are learning what sorts of things to be sure to discuss when planning the next trip.

The travel company was very responsive throughout the trip and communicated with us regularly, which we appreciated!! Overall, I highly recommend this trip and can't wait for the next one!

Our entire group loved every element of the trip, from the resorts/hotels to the excursions to the transportation that Zicasso's travel company arranged. We wouldn't have changed anything about the trip and absolutely will go back to this travel company for additional trip planning!

Overall, I would give this trip 4.5 stars.

It was well planned and Zicasso's travel company was easy to contact and communicate with.

The itinerary took into consideration our interests and desires. The hotels and tours were very nice. Our private guides were knowledgeable and also catered to our interests.

When things came up, they were easy to contact and quickly corrected issues that arose.

Here is why I would give it 4.5 and not 5 stars:

Some transfer days were left open for free time, but we were new to each city and did not really know where to go or what to see. In retrospect, we should have had a half-day tour or introduction to the city that day and then maybe free time later to explore the parts that we liked. A few times, we had a tour right before leaving that left us wanting to come back to a particular spot, but we had no time to do so. An experienced travel company should know that and plan accordingly.

Specifically in Venice, a private transfer dropped us off in a small alley and we had no idea where to go, fresh off the plane with all of our luggage. The travel company guided us to our hotel, but this is not what a luxury travel company should plan for. It should be a door-to-door transfer, with luggage taken care of.

There were a few times when the transfer time or location changed and we were notified at the last minute.

Tickets to see Michelangelo's "David" had the wrong date on them and our guide had to scramble to get new tickets. This situation was resolved and was not a big problem, but the response by the travel company was not adequate. A simple apology for the inconvenience would have worked, but instead, it was played off as no big deal.

At the end of the trip, I reached out to offer a detailed review of the hotels, transfers, and guides to help them plan better for the future, but I received no response. The trip was over and it felt like they were done.

Overall, the travel company felt a lot less personal than companies we have used in the past in other countries.

All of these were very minor issues and overall the trip was great, safe, and pleasant. However, in the setting of luxury travel, small things matter.

Hopefully this helps the next traveler.