Sweden Uncovered Tour: Stockholm, Gothenburg, and More

The trip planned by Zicasso's travel company was generally good. The walking tour in Copenhagen was about 50% a repeat of the food tour. The hotels were good. The rental car was good and pick-up was close to our hotel. It appeared we could have dropped off the car in Gothenburg, close to our hotel, rather than driving back to the airport. There was a hotel payment issue in Gränna, but it was resolved before we checked out.

Zicasso's travel specialist sent us to one of the most incredible places on the planet in northern Sweden. I recommend her to all!

We had a wonderful trip to Sweden and Norway. Zicasso’s travel company's strongest contributions to our trip were the guides they provided and the hotels they chose for us. The guides were excellent and shared not just their knowledge of the cities and locales we visited, but also exuded enthusiasm for their countries. Our time with them was a highlight.

After a couple of conversations with the travel specialist, we landed on first-rate hotels with excellent locations that we thoroughly enjoyed. She also chose a worthwhile tour outside of Stockholm, as well as a great cruise in Oslo. The transfers all worked perfectly. She came through on the most important aspects of the trip. Significantly, she was available every minute during our trip. She responded right away to every question and concern we raised. We felt well taken care of.

I have a few suggestions for the travel specialist going forward. During the planning, she made me feel quite anxious. It began with her rushing me to make a decision because a tour was going to sell out. I felt very pressured, only for it to turn out that it was not a tour we were interested in because it would have spent too much time traveling for our short trip. The planning was a lot of work.

There were also a couple of snafus, such as the limo company calling me in the middle of the night a couple of weeks before our trip because they had the wrong date, and our missing a boat trip in Stockholm because she gave us the wrong location. She also told us that we did not need dinner reservations ahead of time. Fortunately, we did not listen to her because we would not have been able to go to the restaurants we wanted if we had not made reservations in advance.

She was very dedicated to doing her best to design a good trip for us. We enjoyed meeting her on Zoom. We are grateful to the travel company for helping to create a very special experience for our family.

I would highly recommend having Zicasso's travel specialist plan a trip to Scandinavia for you! Our group of eight just returned from an incredible two-week trip exploring the Scandinavian capitals and the fjords, and it was absolutely fabulous.

We stayed in wonderful 4- and 5-star hotels and had knowledgeable, engaging guides lead us on walking tours in each city. We also visited several charming towns throughout the fjords, where the scenery was truly breathtaking.

They did an amazing job planning a diverse range of activities, from exhilarating RIB boat rides to relaxing in a floating sauna. Every detail was thoughtfully planned and they made getting from one destination to the next completely seamless. They also consistently followed up with us throughout the trip to make sure everything was going as planned.

The travel specialist and the travel company truly planned the trip of a lifetime for our group. I would highly recommend them to anyone considering a trip to Scandinavia!

This travel company was not located in or experienced with travel in Scandinavian cities. I did not see the other choice of travel company until I had already spent a considerable amount of time with this travel company. I provided the itinerary. They only had to arrange hotels, guides, and transport. This travel company didn't deliver as follows:

Hotels: This travel company did not have a relationship with hotels and made their bookings (at least with respect to one hotel) through Expedia. So, we ended up with the worst room in our category at almost every hotel and had to spend time negotiating to switch rooms. At one hotel, they did not pay for breakfast, even through they said in their booking that they had. When so informed, they offered to pay for breakfast, but that is beside the point. At the hotel in Copenhagen, we were informed that the room had not been paid for and it took some time to get that issue straightened out.

Guides: Except for one guide in Copenhagen, the guides were either inexperienced or did not add value, For example, our guide for the Copenhagen city tour was a young, uneducated French woman who had moved to Copenhagen only 6 months earlier and did not speak Danish. The guide in Stockholm took us to a sandwich lunch at her neighbor's apartment. Not what we were looking for in a city tour.

Transport: We were advised that there was a train that would take us from Gothenburg to Copenhagen in 2.5 hours. In fact, we had to take a bus to Falkenberg and then a train. The trip was 4.5 hours.

Restaurants: We only went to one of their restaurant recommendations. All the other recommendations did not take into account our dietary restrictions.

Our 16-day trip to Scandinavia was fantastic! It was planned and "supervised" by Zicasso’s travel specialist. Our travel specialist was meticulous with her planning, follow-up skills, and communication. Every single detail was handled immediately, thoroughly, and seamlessly. You really couldn't ask for anything more. She was pleasant and totally available. We recommend her without reservation.