Our Iceland Travel Specialists

My family and I just came back from a week-long trip to Iceland, and we had a wonderful time. I have a travel agent in the US that I normally work with, but the initial price I was getting from her was $7,000/day. I was shocked by how expensive it was, so I started searching on my own to see if I could find better deals. That's when I happened to see the Zicasso website. I looked at the reviews and people had a lot of good things to say about them.
I connected with two travel agents on Zicasso and chose to go with our travel specialist because the itinerary was very organized and easy to understand. I gave him our budget, but told him I was willing to go up for a more private experience. I have a daughter who has a chronic condition, so my family and I normally do private tours instead of group tours so we can change the schedule if she's not feeling well.
We had a private driver for four days touring the Golden Circle, plus it included pick-up and drop-off from our hotels and airport during the other days. The cost was significantly less and I got the trip I was hoping for.
Our itinerary included hotels, private driver, excursions like ice caving, lava caves, Northern Lights tour, Blue Lagoon, and different waterfalls, etc. Because we had a private driver, we got to see more than most tourists normally see from those bus tours.
We thought it was an amazing trip. Our travel specialist was very easy to work with. A few days before our trip, he was sending me emails to make sure we knew what to pack and wanted to make sure I reviewed my itinerary carefully in case I had questions. While we were in Iceland, he also checked up on us to make sure we were doing okay. He provided contact information for his office and the Iceland emergency number in case we ran into issues. Overall, I am very satisfied with the service the travel company provided, especially our travel specialist. I highly recommend them.

Zicasso’s travel specialist was wonderful. He was very attentive to our interests and needs, and was able to pivot based on the weather and conditions. Our driver, who picked us up at the airport, took us to the Blue Lagoon and waited, and drove us to our hotel and to the airport from the Sky Lagoon at the end of our trip, which was also great.

I will discuss the experience in phases. The experience itself was overall a five, but only due to the service provided once there.
Booking and presale: Communication was great. I worked with Kjartan directly and he provided lots of information. Pricing came quickly and there were reminders to book due to things selling out.
Once booked, communication slowed to a crawl. We did not get a complete itinerary until a day before we left. Part of this delay was because we were waiting on a cancellation to book our final hotel, but it was stressful. I was told, "Don't worry, I have it taken care of", which held zero weight when I hadn't met the person in person. I asked direct questions that were not answered directly for days to a week. I feared making the final payment, feeling like we may have been scammed with our down payment. The only thing that made me feel secure was that it was through Zicasso and they would back their agents/tours. I was given the WhatsApp of our tour guide and information about what happens at pick-up only after I asked for it. Ahhhh!
Arrival: In a complete turn of events, the rest of the trip was bliss. Our guide and Kjartan showed us all the majestic beauty of Iceland. They accommodated every request and suggested things when we were noncommittal. Our guide became a part of our family on the trip. We sang songs, went out to dinner, and took endless photos and videos together. She could not have been more kind, welcoming, and gracious. Our three-year-old son fell madly in love with her and she and him created a special bond. Our tour could not have been better, with times being booked and times of rest. We always felt like our guide would take care of us. I could not be more thankful for her.
Overall: I would highly recommend this travel company to friends/family, but push for what you need prior to the visit.

Our tour was terrific. The activities, sites, and hotels were first-rate. The "pace" of the trip was excellent, not too leisurely, but not hurried. Zicasso’s tour operator was very easy to work with and very responsive. We highly recommend them.

Zicasso's travel expert was fantastic. Everything was planned perfectly. He was quick to respond and was available from beginning to end, making sure everything went as planned.
The tours were wonderful and we couldn't possibly have had a better guide! Our guide went above and beyond to make sure we had the most personalized experience.
We would 10/10 recommend.

Zicasso’s travel partner was great to work with. They understood what we were looking for and put together a great itinerary.
The hotels were fantastic and our resort in Ivalo, Finland, was fantastic. We would definitely recommend our hotel in Helsinki, our hotel in Tallinn, and our resort in Ivalo, Finland.